CANCELLATION, RETURN AND REFUND POLICY
Effective: FEBRUARY 20, 2024
Children’s Art Museum of India, a company incorporated under the laws of India,(“CAMI”, “we”, “us” or “our”) is managing and operating the websites www.childrensartmuseumofindia.com (“CAMI”) and the corresponding sales on E-commerce platforms which are collectively referred to as the “Platforms” through which it inter alia, offers unique clothing collection inspired by art and designed for children listed on the Platforms from time to time (“Products”) to the users of the Platforms (“User” or “Users” or “you” or “your”).
We aim to provide the best customer experience to our Users beginning from placing an order to initiating a return on the Platforms. While transacting on the Platforms, you can expect a hassle-free experience in returning, or cancelling the Products that you have ordered/booked and can rely on us as your preferred shopping destination.
The Terms and Conditions published on the Platforms shall be read by reference here. This cancellation, return, and refund policy (“Policy”), together with the Terms and Conditions sets out CAMI’s procedures and policies in accepting: (a) cancellation, (b) Product return once the Product is delivered to the User, and (c) refund thereof. Any cancellation or refund of Products by you are subject to the terms and conditions set out under this Policy.
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APPLICABILITY OF POLICY
1.1 By agreeing to use the Platforms and/or initiating a request for purchase of Product(s) on any of the Platforms, you agree to be bound by the terms contained in this Policy without modification. If you do not agree to the terms contained in this Policy, you are advised not to transact on the Platforms and forthwith leave and stop using the Platforms.
1.2 CAMI reserves the right to alter and enforce this Policy at any time without having to serve a prior notice on the User. Please note that we may, from time to time, change the terms of the Policy that governs your return, refund or cancellation of an order for Products on the Platforms. Such policy changes shall majorly have prospective effect and not retrospective effect, unless otherwise specified herein. In case the Policy changed for a Product for the Users who have already purchased the Product under the old Policy, then the old Policy shall continue to be applied to the User for that Products. Any order of Product placed by the User after the policy change then the revised Policy will be applicable to such order of Products. Hence, it is recommended that every time you wish to use the Platforms for purchase of Products, please check the Policy to ensure that you understand the terms and conditions that apply at that time when you are placing any order for Product(s) offered for sell or sold on the Platforms. CAMI will, at its sole discretion, notify the Users of any change in the Policy by posting a notice on the homepage of the Platforms.
2. TERMS FOR CANCELLATION, RETURN AND REFUND OF ORDERS
2.1 Cancellation of Products:
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You can cancel orders for Products partially or fully prior to the orders of Products being packed and invoice generated in relation thereof.
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Upon successfully placing an order for Products on the Platforms and after CAMI has successfully handed over the Product(s) to its Logistic Partner, in case you change your mind in relation to a particular order of the Products (including instances of tampered/torn/opened Product packages at the time of delivery of Product), you may reject the shipment of such order of Products when our Logistic Partner attempts the delivery the order of Products at your address. For any help that you may need you can always reach out to us at www.childrensartmuseumofindia.com or via Contact Us section on the Platforms.
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On receipt of the cancellation request prior to Products being packed and invoice being generated we shall cancel the order of Products and initiate the refund for the Products within 10 (ten) business days from the receipt of the cancellation request from you. The amount shall be refunded to you through the same mode of payment used by you for the purchase. All refunds, shall be subject to applicable policies and charges of the User’s bank/financial institution/ payment gateway, as may be applicable.
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The User is not allowed to cancel the order for Products after the Products have been packed and invoice has been generated in relation thereof. If any User sends an email to us requesting for cancellation of the order for Products after the Products have been packed and invoice has been generated in relation thereof, we cannot guarantee such order cancellation in case the Product is already packed and invoiced by the time we check and respond to User’s email. In such cases, the User may choose to refuse to accept the delivery of the order of Products when our Logistic Partner attempts the delivery the order of Products at User’s address and let unwanted order of Products be returned to us by our Logistic Partner. If at the time of delivery of order of Products by our Logistic Partner the User notices or is aware that the Product package is either tampered and/or torn and/or open then the User must may reject the shipment of such order of Products when our Logistic Partner attempts the delivery the order of Products at the User’s address and intimate the concern by emailing us at info@childrensartmuseumofindia.com or contacting us via Contact Us section on the Platforms.
2. NO REFUND, RETURN AND EXCHANGE POLICY
The Children's Art Museum of India (CAMI) offers a wide variety of creative products through our online store. To ensure a smooth shopping experience, we have outlined a clear policy regarding returns, refunds, and exchanges. Please note that CAMI does not accept returns, offer refunds, or allow exchanges for any products purchased on our online store.
Reasons for this Policy:
This policy is in place to protect the integrity of our products and ensure a safe environment for our young visitors. We offer high-quality, carefully curated items that are best suited for their intended use within the museum.
Making Informed Purchases:
We encourage all customers to carefully review the product descriptions and size charts before placing an order. We also recommend visiting CAMI in person to see the products firsthand before making a purchase online.
Damaged or Incorrect Items:
If you receive a product that is damaged or incorrect due to an error on our part, please contact us immediately at info@childrensartmuseumofindia.com. We will work diligently to resolve the issue by providing a replacement product, if available.
3. CUSTOMER SUPPORT
Any queries or concerns relating to the return, refund and cancellation may be directed by you to our customer support team who can be contacted at:
Contact Details:
CAMI: info@childrensartmuseumofindia.com or Contact us section on CAMI Platform
ANNEXURE A
The category-wise details are set out below which shall apply, subject to the other terms and conditions set out in this Policy. Do read all sections carefully to understand the conditions and cases under which returns will be accepted. Since the below table is an indicative list, we recommend that you also check the Products display page for Product specific return/ exchange information while placing order of Product on the Platform for exact policy applicable on the Product.
Product Category
FASHION AND LIFESTYLE PRODUCTS - Apparel
Return Period - 1 (One) day Returnable